Training Courses
Management & Leadership Development – Non Qualification

Communication Skills for Managers

Management & Leadership Development - Non Qualification
E
Communication Skills for Managers – 2 Day Course

2 Day Course

Listen and talk to your team as a manager should.

This is a course that has been developed specifically with the needs to today’s manager in mind. It looks at how to communicate effectively from a position of authority – to motivate your team and achieve performance improvements through them while retaining their respect. it also looks at how you can communicate under pressure, and how you can talk to difficult people in your team.

Who is this course suitable for?

First line and middle managers who want to improve how they get their message across to their team members and other internal stakeholders.

Day 1 – Programme Topic Areas

Communication styles

Acknowledge and develop your own communication style; adapt your style to the differing needs of individuals in your team; the unique responsibilities of a manager: choosing the right approach for the right situation

Practical communication strategies

Portray natural confidence in your messages; overcome barriers to effective communication; learn to listen actively to your team members; productive questioning techniques; communicate as a manager and leader should and earn respect; represent the interests of your department to internal and external

Day 2 – Programme Topic Areas

What to do when things aren’t going well

Dealing with and diffusing conflict situations; communicating with those who don’t want to listen; using communication to drive performance improvements in individuals; decisive communication within the disciplinary process

Consolidation

Role-play and discussion with other delegates to reinforce your learning; decide on at least three areas for personal change when you return to work

Summary & action plans agreed

Interested in this course?

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