Training Courses
Personal Effectiveness & Communication
Personal Effectiveness & Communication
Dealing with Difficult Behaviour
Do you have to deal with difficult behaviour? Would it be good to be able to deal with awkward and problem behaviour quickly and easily?
Yes, staff, customers or managers can be difficult, negative, sometimes irrational or just plain awkward! Or are they intimidating or overwhelming or offhand in the way that they deal with you? This workshop will enable you to deal effectively and easily with the wide range of behaviours you can encounter on a daily basis.
This is an easily understood, yet powerful workshop that gives the skills and techniques to deal with difficult behaviours. Just half a day will show you how to deal with difficult behaviour quickly and easily
Who is this course suitable for?
Anyone who has to deal with awkward and problem behaviour and difficult people.
Programme Topic Areas
Learn the underpinning beliefs that produce all behaviour problems
Understand the motivators for and the payoffs people get from their behaviour
Understand why people behave differently in different situations
Turn around behaviours that drain energy away from you
Spot the initiation points for behaviours and learn to deal immediately with them
Deal with aggression once and for all
Identify and deal with behaviour problems before they happen
What causes ‘difficult’ behaviour and how to manage it
How people create problem behaviours in themselves and others before they even speak
Spot manipulative behaviour and deal with it quickly and effectively
Avoid upward delegation and ensure that you get the support you need
Recognise ‘black hole’ behaviour that pulls you in and learn how to deal with it
Learn how to say NO in an OK way
Deal with depressing behaviour, learn to deflect despair, whinging and apathy
Interested in this course?
Click on the link button below to submit an enquiry.
