Training Courses
 Finance
Effective Credit Control
Learn techniques to turn debt in cash
This one-day course provides delegates with a practical insight into commercial credit control. It shows the importance of having a clear structure to the collection process and being able to monitor and report performance.
Who is this course suitable for?
Those new to credit control in the commercial field. It will also be of benefit to those whose responsibilities bring them into contact with the credit control function.
Programme Topic Areas
Responsibilities of credit control
Cost of granting credit
The impact effective credit control can have on a company
The customer base
Why assess potential and existing customers for credit?
Consumer information – availability and where to obtain it
Building relationships with internal customers
Handling queries
Promoting positive credit control practices
Planning the collection
How and when to collect
Making the most of time
The collection itself
Collection letters
Collection by telephone handler
Call preparation
Call control
Summary & action plans agreed
Interested in this course?
Click on the link button below to submit an enquiry.
